Policies
Our Policies
Shipping
All orders ship F.O.B. origin, freight collect Bristol, Rhode Island 02809 United Parcel Service (UPS) is the package service used by Traffic Signs & Safety, Inc. Expedited methods of freight are also available, such as next day air, and second day air. Please specify the shipping method when ordering, or Traffic Signs &Safety, Inc. will ship UPS Ground.
Return Policy
Custom Products cannot be returned unless they were defective at the time of sale. Return of stock product is subject to a 20% restocking fee. A return authorization number must be obtained prior to the return of any product. To obtain a return authorization number call or email Traffic Signs & Safety, Inc. Packages returned without authorization will be refused. Returnable products can be returned for either a merchandise credit or refund. A refund or credit will be issued after the product has been inspected. All returned products are inspected upon receipt to confirm credit or refund amount. Products must be returned within 30 days of sale. No returns after 30 days. Products must be in new condition to receive a credit or refund. Products damaged in shipment are not covered by warranty. If return freight is lost or damaged in shipment it is to covered by warranty. UPS call tags are provided only on Traffic Signs & Safety, Inc. errors or defective products.
Ordering/Privacy Policy
All orders that are placed on-line are placed via our secure server. All information you submit is kept strictly confidential and will never be shared or sold. We collect personal information from you when you register on our website or place an order with us. The types of information that can be gathered are your name, address, e-mail address, phone number, and any information that you chose to give to process your order. We do not supply information to third parties nor do we keep credit card information from online orders. Each time you place an order with us online, you will have to provide your credit card. This is because your credit card is immediately debited and there is no need to collect credit card information. This process is just one way we chose to secure your privacy. We may, in certain instances, disclose your personal information when it is required by law.
Claims
Claims for shortages or other errors must be made in writing, email or phone to Traffic Signs & Safety, Inc. within ten days. Failure to give such notice shall constitute unqualified acceptance and a waiver of all such claims by Buyer. Non Returnable Items: • Custom Signs, products • Special Orders
Ordering
This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. If you are still not comfortable sending your credit card number over the Internet, call 401-396-9840 and we would be happy to take your order over the phone. Please contact us for payments via Personal checks or money orders. Corporate accounts may contact us to set up terms.
Method of Payment
Traffic Signs & Safety, Inc. accepts payments in US Dollars via Visa, MasterCard, Discover, cashier checks and or cleared personal checks. We also ship via UPS - COD for which there is an additional COD charge of $10 or whatever the current UPS - COD charge is at time of shipment. Repeat customers and/or larger orders may be eligible for open account or terms and will be addressed on an individual basis. Payment is due and payable upon clicking the "Place Order" button on www.trafficsignsandsafety.com • Payment does not constitute Traffic Signs & Safety, Inc. acceptance of the order. • Traffic Signs & Safety, Inc. declination of an order shall be remedied by a refund of payment to buyer within 30 days.
Cancellations
If you wish to cancel your order for any reason before it ships, please notify us immediately by calling us 401-396-9840. Please note that you cannot cancel your order after it has been shipped.
General Terms and Conditions
Traffic Signs & Safety, Inc. does not make any warranties express or implied as to condition, suitability or certification of any product acquired or resold to buyer or agent thereof. Buyer or agent assumes all risk and liability of use of all products used singly or in combination with other product or component acquired from Traffic Signs & Safety, Inc. or elsewhere. Neither Traffic Signs & Safety, Inc., its dealers or its agents shall be held liable in any way for damages, loss, injury, or other claims resulting from the use, misuse or inability to use any of our products. Traffic Signs& Safety, Inc. has no control over the usage of its merchandise and therefore has neither obligation nor liability for occurrences alleged to be resultant from the use of its products. You, the purchaser, are solely responsible for determining the acceptability and safety of any product(s) for use in your specific application. Our responsibility is limited to the original purchase price of the product(s) and to the original purchaser.
Shipping and Handling
The majority of orders will ship within 48 business hours of receipt for in stock items orders over 50lbs may ship in multiple packages. Shipments will utilize standard UPS Ground and all of their charges with no guarantee, other than UPS policies and procedures, of arrival once departed. Expedited freight methods are available at additional charges. Package tracing and UPS claims will be the responsibility of buyer or agent. Shipping charges shown at time of order may include a handling charge.
Shipping Damage Claims
If your order is damaged in shipping you must make the claim to the freight carrier (for example: UPS or USPS) at the time of receipt. Check for damage or tampering immediately and document it in writing. Be especially aware of excessive tape that appears to have been added after original shipment. ONLY if there is no damage and parts are missing, call us.
PRICE; TERMS
Prices shall be the higher of Traffic Signs & Safety, Inc. most recent quote to Buyer, prevailing market price, Traffic Signs & Safety, Inc. list price, or the last price charged by Traffic Signs & Safety, Inc. to Buyer for the Products. Prices are in U.S. Dollars, F.O.B. Bristol, Rhode Island USA. Traffic Signs & Safety, Inc shall have no obligation to ship Product to Buyer unless Traffic Signs & Safety, Inc shall have accepted the order and Buyer shall have paid for such order of Products in full prior to the time of delivery. We work hard to maintain the prices listed, however, due to the ever increasing cost of materials, labor and shipping we must reserve the right to change prices without notice.